Events, Cancellations and Refund Policy

· Once acquired, tickets are non-refundable, non-transferable and void if altered and tickets that Tewkesbury Abbey reasonably suspects have been transferred or altered will not be honoured. If lost, stolen, damaged or destroyed tickets will not be replaced.

· All online and in person payments are final. We recommend that customers check dates and timings before completing any bookings.

· We reserve the right to postpone or cancel an event for reasons beyond our control. We will refund or transfer any deposits or balances paid for events cancelled by Tewkesbury Abbey. On occasions where a refund is given, refunds will only be made to the person who originally made the purchase through the method of payment they originally used.

By attending events at Tewkesbury Abbey, you accept the following terms and conditions and agree to abide by the rules and instructions of the staff at all times:

· For safety or operational reasons, the Abbey Team reserves the right to close or adjust areas of the Abbey without prior notice.

· In order to facilitate the security, safety and comfort of all visitors, staff and volunteers, Tewkesbury Abbey reserves the right to remove, without refund, anyone it deems to have behaved in a manner which has, or is likely to, affect the safety and enjoyment of other visitors, staff or volunteers. This covers all areas of our site.

· Tewkesbury Abbey will not be held liable for any losses, injuries or damages sustained at Tewkesbury Abbey including damage, theft or loss to property, if the cause is due to the negligence of the individual or the unforeseeable actions of other customers or third parties.

· Whilst the Abbey Team does its best to update and maintain the accuracy of this website, it cannot guarantee its content at all times.

· Parents/guardians are responsible for the children in their care at ALL times.